Wilfrid Laurier University |Graduated with High Distinction
Web Development Certificate Course
Education
Topics covered include HTML, CSS, JavaScript data modeling, database integration, application of development designs into web applications & websites
iXperience
June - September 2020 | Completed 4 mo. co-op
Senior User Experience Designer
Work Experience
Lead multiple digital solution based user research projects by working with developers and engaging with relevant stakeholder groups to meet rigorous provincial web standards
Made strategic design decisions for public facing province wide COVID-19 response services by iterating on prototypes using web analytics, visitor feedback and usability tests to carefully produce and deliver relevant user interfaces
Visualized insights from generative and evaluative research by producing artefacts such as wireframes, user stories, user journeys, and mock-ups optimized for web and mobile interfaces
Ministry of Public, Business Service Delivery and Procurement (formally Ontario Digital Service)
Aug 2022 - Present
Product Designer
Work Experience
Developed and maintained comprehensive design systems and robust information architecture frameworks, ensuring consistent user experiences across multiple platforms
Conducted comprehensive competitive analysis and market research, conducted interviews, focus groups and usability tests to identify emerging design trends and user preferences, resulting in the successful implementation of data-driven features
Developed comprehensive research and product strategies by that aligned with business goals and different user persona needs
Ontario Digital Service
May 2021 - Aug 2022
Digital Design Specialist
Work Experience
Identified nuanced challenges experienced by Laurier students and faculty in accessing online Equity, Diversity, and Inclusion (EDI) resources through comprehensive primary and secondary user research initiatives
Innovated website-based solutions tailored to the unique EDI hurdles faced by the Laurier community, fostering inclusivity and accessibility across digital platforms
Orchestrated primary user research efforts through the adept facilitation of engaging and insightful user interviews, gathering invaluable insights to inform strategic decision-making and solution development
Wilfrid Laurier University
October 2020 - March 2021
Instructional Assistant
Work Experience
Offered invaluable support in facilitating the delivery of the Design Thinking Foundations and UX Strategy online courses, ensuring seamless learning experiences for students navigating the intricacies of design thinking and UX strategy
Contributed to the educational journey of students by meticulously grading course materials with precision and attention to detail, fostering a culture of excellence and accountability within the learning environment
Served as a dependable point of contact and guidance for students, providing empathetic assistance and timely resolution of inquiries, ultimately fostering a supportive and inclusive learning community
Wilfrid Laurier University |Graduated with High Distinction
Web Development Certificate Course
Education
Topics covered include HTML, CSS, JavaScript data modeling, database integration, application of development designs into web applications & websites
iXperience
June - September 2020 | Completed 4 mo. co-op
Senior User Experience Designer
Work Experience
Lead multiple digital solution based user research projects by working with developers and engaging with relevant stakeholder groups to meet rigorous provincial web standards
Made strategic design decisions for public facing province wide COVID-19 response services by iterating on prototypes using web analytics, visitor feedback and usability tests to carefully produce and deliver relevant user interfaces
Visualized insights from generative and evaluative research by producing artefacts such as wireframes, user stories, user journeys, and mock-ups optimized for web and mobile interfaces
Ministry of Public, Business Service Delivery and Procurement (formally Ontario Digital Service)
Aug 2022 - Present
Product Designer
Work Experience
Developed and maintained comprehensive design systems and robust information architecture frameworks, ensuring consistent user experiences across multiple platforms
Conducted comprehensive competitive analysis and market research, conducted interviews, focus groups and usability tests to identify emerging design trends and user preferences, resulting in the successful implementation of data-driven features
Developed comprehensive research and product strategies by that aligned with business goals and different user persona needs
Ontario Digital Service
May 2021 - Aug 2022
Digital Design Specialist
Work Experience
Identified nuanced challenges experienced by Laurier students and faculty in accessing online Equity, Diversity, and Inclusion (EDI) resources through comprehensive primary and secondary user research initiatives
Innovated website-based solutions tailored to the unique EDI hurdles faced by the Laurier community, fostering inclusivity and accessibility across digital platforms
Orchestrated primary user research efforts through the adept facilitation of engaging and insightful user interviews, gathering invaluable insights to inform strategic decision-making and solution development
Wilfrid Laurier University
October 2020 - March 2021
Instructional Assistant
Work Experience
Offered invaluable support in facilitating the delivery of the Design Thinking Foundations and UX Strategy online courses, ensuring seamless learning experiences for students navigating the intricacies of design thinking and UX strategy
Contributed to the educational journey of students by meticulously grading course materials with precision and attention to detail, fostering a culture of excellence and accountability within the learning environment
Served as a dependable point of contact and guidance for students, providing empathetic assistance and timely resolution of inquiries, ultimately fostering a supportive and inclusive learning community